Key Results
Industries
10+
Countries
20+
Projects
50+
Years of experience
30
Selected Projects
Vodafone Global : Salesforce Implementation
The Challenge:
Transitioning from a legacy CRM to Salesforce for over 25,000 users across 92 diverse markets, while ensuring zero loss in productivity and maintaining seamless business continuity.
The Approach:
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Global Change Management & Adoption Office: Established a centralized governance body to oversee the global rollout.
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Workflow Characterization & Gap Analysis: Conducted deep-dive assessments of operational processes and localized requirements.
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Advanced DAP Solutions: Leveraged Digital Adoption Platforms (DAP) to go beyond traditional training and communication methods.
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Global Change Agent Network: Built and sustained a worldwide network of "Change Champions," operating through virtual and hybrid collaboration models.
The Results:
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Accelerated Deployment: Reduced the implementation and readiness timeline from 6 months to just 5 weeks per country/market.
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Cost Efficiency: Achieved a 60% reduction in operational expenses related to change management activities.
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High Adoption Rates: Reached an average of 80% system adoption and transition to routine operations within 3 weeks of go-live in each market.
30 years of experience with some of the world leading organizations from multimillion dollars programs to local innovation and implementation projects.